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    oldschoola41 wrote:

    no i cannot. i get invalid credentials in that log file.


    Understood.  Then you're in the right place (i.e. don't know the admin@system-domain password).  That is the subject of this thread and the fixes are noted above (i.e. db hash technique).  I can't tell you why the other ID throws that interesting error but you should probably get the admin@system-domain going first so you can make  progress on your web client install.

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    trying the db hash technique now.

    the pssword that im looking for is the only password that this SSO install asks you for right? the admin@system-domain ?

    so i dont know where this "master password" comes from

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    That's correct.  If SSO is already installed successfully then the only password you need is admin@system-domain, which will become a new "known" password upon completion of the db hash technique.  To answer the other question, in addition to allowing you to set a password for admin@system-domain, SSO also prompts you at install time (this is already done in your case) to enter passwords for the database users as well (i.e. RSA_USER and RSA_DBA) but those you do not need to know for your immediate objective.  To complete the webclient install in your case you just need the password for admin@system-domain.

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    what un/pw do i use to connect the sql mgmt studio to the dummy and prod dbs?

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    the local admin worked, but that article doenst tell you , you have to use .\VIM_SQLEXP as the sql server name, thats the name of the express instance

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    Hey there,


    Yeah it needs you to know the previous password, thing is, i always knew it yet installation was blocking me from proceeding (in my case with Web Client for vSphere) as admin@SystemDomain, somehow using that precedure helped me reset it and the system was able to recognize it again.


    We could say the SSO sometimes confuses its own password.


    I hope it helps somebody later on that looks for a solution in a case like this.

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    The DB hash technique is a little confusing to me (probably because its translated). How do I set up a new SSO database? Do I use a completely separate Windows installation and install SSO there, or do I just reinstall it on the same computer as my current SSO installation?

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    Andrew_Keller_Ctr wrote:

    Do I use a completely separate Windows installation and install SSO there?

    Yes.  Create what is referred to as the DummyDB by installing SSO on a completely different VM.  Then use that install to take a copy of the appropriate DB data and inject that into your real enfironment.

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    Hmm.. didn't work. I was still able to reset my admin password using the old master password using the "rsautil reset-admin-password" command.

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    can you comment on the location of the file?  I'm stuck in this situation right now.

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    Hello , i have same issue with this seem i lost & forgotten vmware single sign on master password any one , please help how i can find the masster password send email :

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    The link with details and instructions on how to use the rsautil program is here: VMware KB: Unlocking and resetting the vCenter Single Sign On (SSO) administrator password


    In short: C:\ProgramFiles\VMware\Infrastructure\SSOServer\utils

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    I am stuck with SSO uninstallation, cannot remember wat password was used during installation.

    Can you please point me to the unsupported solution.


    Thank you


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    the easiest way is reinstall SSO,




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    I cannot reinstall as it's asking me for a Master password.

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    The unsupported "build a new database and copy the hash" process is discussed in this thread;


    Read the post by Grasshopper.


    Basically, it goes like this;

    1. Install a unconnected, totally seperate, new vCenter and SSO install, and have it use a new database. This is all temporary, so just put it on a standalone server or something.
    2. When doing this new install, record and write down that NEW Master password.
    3. When this new install is complete, pull up the database tables and look for the hash for the "admin" SSO password. This is the hashed password for the new install. This is described in the Grasshopper links.
    4. Copy that hash from the NEW install.
    5. Paste that hash into the database on your OLD, Production SSO database.
    6. The database table and field locations are mentioned in the post and links from Grasshopper
    7. Now the hold, production database will have the password you set in the new install.
    8. There are some other steps about stopping services, etc., so read those posts.


    Disclaimer; I'm sure this processes has the ability to totally mess up your cluster, or your production SSO database. It's also unsupported by VMware, but several folks have used it successfully. I've used it with success on other similar databases, but not SSO specifically.


    This really is a "last resort" process.

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    Hi firmdale


    Do not type anything in password just click on Next you will get Message " Provided password is wrong or empty. However, you can proceed the uninstallation but vCenter Single Sign In database will be left out after uninstallation" just click OK and continue the uninstall process.


    You have to remove database manually


    /Bezar Ghazi

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    Could some post a HASH for a password like "Temp1234." so that everyone won't have to reinstall SSO, but rather copy this HASH into their DB, and then use Temp1234. as their admin@System-Domain password????  We are all going to change it right after anyways.  It would save everyone lots of steps.

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    HI ,


    I have just left note in private message which has script to reset the password of admin@system-Domain.




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    I have this one from helping someone out before... It worked then, so ... Hope it helps some folks.

    the password is "P@ssw0rd" (without the quotes)

    the hash: {SSHA256}qguSTmcPLof/kca9rCmHTksmvZpqZVlBW2NP+8OWYgo37SbXiw==

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